Terms and Conditions

General

Thank you for visiting our website tamara-almeida.com. Tamara Almeida provides content, services and products on this Website subject to the following conditions. 

Please read these General Terms and Conditions carefully and make sure that you understand them, before ordering any Products or continuing to access our Website.

By purchasing goods from this Website, you accept fully and without reservation the following Legal Terms and Conditions of sale as well as further conditions contained on the Website (including the Privacy Policy).

www.tamara-almeida.com is owned by Tamara Castro Almeida a Swiss company. Its head office is located at Galeriestrasse 12, Täsch, Switzerland and the company registration number is CH-283.139.955. Tamara Castro Almeida can be contacted via mail at info@tamara-almeida.com 

We strongly invite you to print a copy of these Terms and Conditions and the order form using the print option and save a copy thereof for your own personal use.

1. Conditions of use

1.1.  Tamara Almeida reserves the right to change the terms, conditions, and notices under which the Website is offered. You are responsible for regularly reviewing these Terms and Conditions.

1.2. By agreeing to these Terms and Conditions, you agree that you are at least the age of majority in your country of residence.

1.3. You may not use our products for any illegal or unauthorized purpose. You only can purchase Tamara Almeida products for personal use only and not with the intention of resale. By placing your order, you are certifying that you are purchasing products for personal use only.

1.4. We reserve the right to refuse service to anyone for any reason at any time. You agree not to perform, reproduce, publish, create derivative works from, duplicate, copy, sell, resell or exploit any information, products or services obtained from the Website, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions.

1.5. Harassment in any manner of the Website, including via e-mail and chat or by obscene or abusive language is strictly forbidden.

2. Property rights

2.1. The entire content included in this Website, including but not limited to trade marks, logo, designs, trade names, texts, graphics, promoting and the selection and arrangements thereof is protected by Intellectual Property rights and is the property of Tamara Almeida or the respective owners that have granted Tamara Almeida the right and license to use these.

3. Products

3.1. Tamara Almeida undertakes to deliver the products in compliance with the following points:

  • A strict quality control service, before shipping;
  • Each bag will contain paper in its interior to protect it;
  • Each bag will include a specific tag describing the material used for fabrication: cork;
  • Each bag will be stamped with a “Made in Italy” label guaranteeing its place of manufacture;
  • Each bag contains a black cotton “Dust bag” with the Tamara Almeida brand logo printed on it;
  • Each bag contains, in the pocket, spare press-studs.
  • Each bag will be delivered inside a Tamara Almeida box.

4. Prices

4.1. The sales prices are indicated and fixed by Tamara Almeida. They are expressed in Swiss francs (CHF) or Euro (€). 

4.2. The sales prices of Tamara Almeida products are subject to change at any time and shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service.

4.3. The sales prices given on the website include any applicable VAT within Switzerland. 

4.4. For orders outside Switzerland, we will remove VAT from the price automatically and will be charged at the delivery all relevant local taxes and duties.

4.5. Furthermore, these sales prices do not include shipping costs, customs duties and import taxes.

4.6. The shipment price will be added to the initial prices indicated on the website. You will be informed of these rates before you confirm your purchase.

5. Method of payment

5.1. You can pay the corresponding amount by credit or debit card such as Visa, Mastercard and AMEX or pay with your PayPal account.

5.2. We take reasonable care to make our website secure. All credit/debit card transactions on our website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. We will securely store your credit/debit card details. These details will be fully encrypted and only used to process card transactions which you have initiated for reporting cases of fraud to the police.

5.3. Should your payment fail to process the order online, please ensure that all your details submitted are correct and retry the transaction. Should the problem persist, please contact your card issuer directly. Tamara Almeida will be unable to assist you with these types of payment failures.

6. Shipment and delivery

6.1. Tamara Almeida delivers its products in perfect conditions (see 3.1. Terms and Conditions) throughout Switzerland to the address that you provide on the order form.

6.2. Upon request, shipments can be made worldwide through our courier DHL Express or UPS. Free shipments for Switzerland customers through our courier Post AG.

6.3. We do our best to process and ship your Tamara Almeida product. There is usually 24 hours processing time. You will receive a shipping confirmation e-mail with a tracking code as soon as your order has been shipped.

6.4. The delivery will occur during working days from Monday to Friday, during working hours in the relevant country. Excluding holidays.

6.5. The delivery time varies greatly between countries. Usually occurs in 1-2 working days in Switzerland. Rest of the world occurs in 1-5 working days.

6.6. Tamara Almeida shall not be held responsible for any problems related to the delivery if the delivery address has not been provided by you on the order form or is incorrect. We will not be liable for any delay in delivery.

6.7. The risk of your purchase passes to you at the time of your order confirmation.

6.8. All shipments will require a legible signature of the customer upon delivery.

6.9. For deliveries outside of Switzerland, you assume at your sole expense, all taxes related to your shipment, including customs fees. International orders are shipped as DDU “Unpaid Duties Delivered”, so you are responsible for the payment of these fees and taxes. Custom duties will be paid at the moment of receiving the package.

6.10. Tamara Almeida has no control over the amount of these charges and cannot estimate them in advance. Customs policies as well as import charges vary greatly between countries, so that only the prices established by the country of the place of delivery are valid. For any additional information, you should contact the local customs office directly.

7. Exchange and Cancellation of orders

7.1. Tamara Almeida accepts exchanges and cancellations of orders, as long as they are made within 24 hours of the confirmation of the purchase. You must submit a written exchange or cancellations request by e-mail to Tamara Almeida.

In order to the exchange or cancellation e-mail includes:

  • Full name
  • Order Code
  • Name of the exchange product
  • Color of the exchange product

8. Returns

8.1. All the products sold via this website tamara-almeida.com cannot be returned or refund. We do not offer the possibility to our international orders due to high custom rates at return. 

8.2. For Switzerland customers the products can be returned as long as you return for an exchange. Indicating in a timely manner of 14 days of your purchase the intention to return the products by sending an e-mail at info@tamara-almeida.com (see. 7.1). 

8.3. Shipping costs for the returns is borne by you.

8.4. The product should either be sent back in the same box used in the dispatch it to the client, or in a similar packaging that guarantees the product will be returned in perfect conditions as the delivered (see 3.1).

9. Warranty

9.1. Tamara Almeida warrants that the Products are suitable for their intended use, as described on the Site. (see Product Care Instructions)

9.2. Tamara Almeida has a strict quality control service, which we go through after production and before shipping your order to you. Should you find any defects in the delivered goods, you must immediately contact the courier who carried out the goods and Tamara Almeida.

9.3. Any defective or incorrect goods must be returned to Tamara Almeida within 14 days of receipt of delivery.

9.4. Before the shipping of defective or incorrect goods, Tamara Almeida must receive the e-mail with the below requirements. You will receive the return e-mail with the confirmation.

In order to the e-mail must contain:

  • Full name
  • Order Code
  • Reason for the return of goods
  • Photos with evidence of defects

9.5. After Tamara Almeida has received the goods, if defects are found, we will not refund but the client will have the option of receiving new goods (in this case the client will not have to pay for this service)

9.6. The product should either be sent back in the same box used in the dispatch it to the client, or in a similar packaging that guarantees the product will be returned in perfect conditions as the delivered. See the below requirements.

In order for the return to be accepted, the following conditions must be met:

  • The product must not have been used.
  • It must not have been damaged in any way from you.
  • No product item must miss in the return package.
  • The original label, tag and packaging are not damaged.

9.7. Tamara Almeida reserves the right to refuse returns of goods if they do not meet the conditions previously mentioned.

9.8. When returning the goods, you should retain proof of posting from your shipper, as we will not be held responsible for any goods failing to reach us. In case of lost package we are not responsible for the return postage costs other than for incorrect or defective goods.

9.9. Tamara Almeida is not liable for damages caused by the client negligence. 

10. Limitation of liability

10.1. The website may contain hyperlinks to websites controlled and exploited by third parties not linked to Tamara Almeida. In such a case, Tamara Almeida cannot be held responsible for the content of these websites, or for these third parties practice as regards to personal data protection. Tamara Almeida cannot be held responsible for the loss, the data corruption or the identity theft, which may be caused particularly but not only by the presence of virus or by cyber-attacks.

11. Privacy

11.1 You will find information on how we process your personal data and on the security systems of the website by clicking on Privacy Policy. We recommend that you read this carefully.

12. Applicable law and place of jurisdiction

12.1 Swiss law shall apply exclusively, even if the order and/or delivery are made outside Switzerland. 

The place of jurisdiction is at the registered office of Tamara Castro Almeida in Täsch, in the district of Visp, in Valais/Switzerland.

Tamara Castro Almeida is also entitled to take legal action against you at your residence.

In the event of a dispute, the parties will endeavor to settle their dispute(s) amicably and reach an agreement before initiating any proceedings.

Contact details

Should you have any questions, complaints or comments after reading the General Terms and Conditions, or if you need to provide us with notice, please contact us by email at: info@tamara-almeida.com